live assist · session opener
Before they
reply.
Mirror listens with you. When the prospect says something unexpected — you have three seconds before you say the wrong thing.
Latency
~1–2s
to suggestion
DISC
D·I·S·C
calibrated
Region
EU
Frankfurt
“We already have
a solution.”
the 3 sentences that kill 80% of demo calls
“We already have a solution”
mirror suggests
Open the weakness
“What's the ROI on that?”
mirror suggests
Turn the question
“Need to check with my colleague”
mirror suggests
Include, don't stop
Illustrative examples based on common objection types in B2B sales.
before you've said the wrong thing
in this second
The window is open.
This is the moment you decide whether the conversation goes your way or theirs. The right question here turns the whole dialogue.
mirror principle
Tactical empathy starts with a label, not a counter-question.
mirror suggests+0.3s
“When it works —
what are you still
handling manually?”
what makes the answer work — 3 mirror components
“When it works”
Picks up the prospect's own words — confirms you were listening, without creating resistance.
“what are you still handling manually”
An open how/what question that requires them to reveal a gap — not a yes/no.
implicit acknowledgement of incumbent
No attack on their choice. They get to find the gap themselves.
default answer
“I understand — but we differentiate ourselves by...”
why it fails
You go defensive. They keep control. The conversation is about you — not their problem.
mechanism · live in the browser
This is what it looks like
when the meeting is running.
Prospect siger
Mirror foreslår
D-profil · Direktiv · Utålmodig
Åbn svagheden — gå ikke i forsvar
You type
0.2s
Mirror analyses
1.5s
Suggestion landed
0.8s
tactical empathy
It's about
timing — not answers.
Sellers know the good answers. What they lack is finding them in 3 seconds, calibrated to this person's DISC profile, while the conversation is running.
Mirror is not ChatGPT with a sales prompt. It's a tactics engine built on Mirror's methodology — calibrated questions, mirror technique and tactical empathy from Chris Voss.
You type
A few words from what they say.
Mirror analyses
DISC-calibrated context match.
Suggestion landed
Tactical reply in Mirror format.
field
Mette had
three seconds.
She used
them right.
CRO at Nordic Cloud. Demo call with a C-type prospect who suddenly asked: “What's the ROI on this really?”
She typed three words into Live Assist. Mirror suggested: “What's your current cost per acquired customer — and what's the target?”
She asked the question. Prospect thought for 4 seconds, gave a number, and the conversation was suddenly about the customer's problem — not Mette's pitch.
Mette Holm
VP Sales
Nordic Cloud · Aarhus
D-type · 92%
Hypothetical example calibrated to real DISC patterns.
ready for the next meeting
Never lost
for words.
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hosting
Frankfurt · EU-primary
data
EU-hosted · SCC-secured
compliance
GDPR · NIS2 · SOC2 path